The customer support via cases facilitates the relations with your clients.

When a client needs support, they will normally open a case from their own control panel where they will write a message to be archived for your company’s technicians to follow up on. Some of the functions of the support system via cases are the following:

• See cases
• Work on cases
• Close cases
• Archive cases
• · Search for cases according to Type, Responses, Questions, Client ID, Closed, Not Closes, Comments, etc…
• Possibility of solving your resellers’ clients’ cases

Configuration of automatic responses for cases:

You will be able to decide how long before an inactive case is closed automatically.

When the case updates are sent to your clients, you will be able to customize a message to the client.

You will be able to generate a series of control reports

• Support Report
• Support use
• Number of cases per client according to date
• Case Statistics
• Time of response per case by employee (times)
• Statistics of times for responses per employee